DCC Announces Joint Reseller Partnership with IntraNext Systems
Industry Leaders Join Forces, Provide End-to-End Contact Center Solutions Franklin, Tennessee– DCC
(Dialogic Communications Corporation), the cable and
telecommunications industry's leading developer of IVR
(interactive voice response) technology, today announced a
partnership with IntraNext Systems, a leading provider of
industry-wide CTI (computer telephony integration) solutions,
according to Gene Kirby, president and chairman of DCC.
The partnership will enable DCC to integrate IntraNext's advanced CTI solutions with its Frontwave™ product suite, ultimately providing customers with an end-to-end contact center solution.
Based on a proven IVR platform, Frontwave allows contact centers of any size to take advantage of the latest call processing technology. Coupled with IntraNext's CTI technology, Frontwave users will be able to utilize rule-based routing intelligence and real-time data to quickly deliver customers to the best available resource, significantly improving the customer experience.
“To meet the needs of today's customer, companies must provide fast, accurate, personal and smart customer service,” said Kirby. “By combining IntraNext's proven CTI capabilities with our IVR technology, we are providing contact centers with a complete solution that will allow businesses to create valuable relationships with their customers by delivering optimum customer service.”
IntraNext's advanced CTI solutions are based on the company's NextSys CC5™ platform and enables coordinated voice/data transfer capability, giving contact center agents the ability to forward customer information along with the call. The intuitive agent interface utilizes simple slide-out and drop-down menus presenting IVR history, speed dial numbers, timers, statistics and transfer notes to deliver rich functionality through a conveniently small desktop footprint.
Patrick Brown, President of IntraNext Systems stated, “As we continue to forge new relationships and expand our capabilities, we are excited by the opportunities a partnership with DCC can offer both of our companies and their customers. By integrating our contact center knowledge and technology, we will be able to meet and exceed customer expectations as well as expand our presence within the customer care market. Using the DCC Frontwave™ and IntraNext CC5™ platforms we will be able to offer the intelligent end-to-end solution customers have been looking for.”
About IntraNext Systems
With more than 15,000 agents across North America using its technology, IntraNext Systems is at the forefront of providing industry-wide CTI solutions based on open-standards technology and compatible with the major ACD/PBX systems. For more information visit www.nextsys.com
| Contacts: |
|
Lorin Bristow
VP, Marketing, DCC
615.790.2882
|
Jim Cheney
Seigenthaler Public Relations
615.327.7999
|
| |
|
|
