Home Entertainment Technology Leaders
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Two-Day Event Planned to Share Expertise, Ideas and Strengthen Customer Service Initiatives in the Call Center Environment
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Franklin, Tennessee – DCC (Dialogic Communications Corporation) – the home entertainment industry’s leading provider of interactive voice response (IVR) technology, is holding an educational workshop on IVR technology at Aladdin Resort & Casino in Las Vegas, Nevada, on September 22 – 23. Representatives from Time Warner, Comcast and Charter Communications are scheduled to attend.
The two-day workshop will focus on DCC’s proven IVR product suite, Frontwave™, and will provide attendees with the knowledge and tools needed to plan, design and implement effective touch-tone and speech recognition customer self-service systems.
DCC partners, ScanSoft®, a leading supplier of imaging, speech and language solutions, and IntraNext® Systems, a CTI (Computer Telephony Integration) solutions developer, will also be in attendance to share new developments and discuss issues impacting call centers.
“This is an exciting time for IVR technology and it’s important for leaders in the call center field to meet and share their expertise,” said Chuck Minor, DCC’s vice president of call center services. “Whether it’s offering tips on how to make your IVR system work better or finding new solutions to old problems, we see this workshop as a great way to cover all aspects of IVR and customer service enhancements.”
The workshop will offer a hands-on classroom setting, including one-on-one counseling sessions for DCC clients requiring personal assistance. For more information, please visit www.dccusa.com/workshop.About DCC
Since 1982, hundreds of public and private organizations around the globe have integrated DCC’s notification and response solutions into their critical communications networks, making DCC the established leader in emergency notification technology. For more information, contact DCC in Franklin, Tennessee, at 800.723.3207 or visit www.dccusa.com.
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