In today's competitive home entertainment market, cable, satellite and telecommunications call centers of every size are looking for new and better ways to improve the customer experience. That is why so many independent and MSO-affiliated companies are integrating DCC's Frontwave™ product suite into their operations for automation of routine inquiries and better management of the exceptions. From conveying important account information to processing Pay Per View orders to automatically polling subscribers, DCC and Frontwave deliver the technology necessary for improved customer retention and increased bottom line profits. The Frontwave product suite offers Interactive Voice Response (IVR), Computer Telephony Integration (CTI Middleware), Speech Recognition and Reciprix™ Messaging - for a completely scaleable solution that meets call center needs today… and tomorrow.

FEATURES & BENEFITS:

Call centers utilizing DCC's Frontwave™ product suite experience a variety of features and benefits, to include:

	Provides callers automated access to information round-the-clock		Increases Pay-Per-View buy rates
	Intelligently routes callers to the information they need most		Speeds work order processing for technicians (as much as 80%!)
	Transfers callers to customer service agents automatically if necessary		Reduces on-hold times for subscribers and technicians
	Automates routine inquiries such as account balance, Pay Per View ordering, etc.		Increases overall call center efficiency
	Interfaces with all industry recognized billing systems (APIs)		Improves the customer experience
	Offers a unique “build to suit” design comprised of 20+ modules		Increases revenues and bottom line profits
	Holds a long and proven track record in the home entertainment industry		Includes on-site training of system administrators, call center personnel, etc.
	Manages hundreds, or even thousands, of calls per hour		Offers the industry's finest in technical support
	Frees customer service agents to focus on calls requiring one-on-one assistance		Improves subscriber retention rates
	Provides an automated means to poll subscribers and consolidate feedback		Reduces the number of bad truck rolls
	Reduces the need for repeat questions of callers		Delivers immediate ROI results
	Incorporates speech recognition for ease-of-use