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Everyday DCC hears more stories about how its Frontwave™ product suite is helping home entertainment call centers improve communication with subscribers, technicians, employees and management. We proudly share the following customer comments with you…
| “The system has worked flawlessly at the Comcast regional call center in Nashville… I have been very pleased with the functionality - from automated services to screen pops at the CSR's terminals - and the support from DCC has been great.” -- Steve Crist, Customer Care Manager, Comcast |
| “… No accusations, no defensive attitude, just a sincere desire to get us up and running as quickly as possible with the absolute minimum cost. Thank you for your positive attitude, integrity and your partnership in trying to make Charter the premiere customer service organization in broadband.” -- David Baumstark, Corporate Manager IT, Charter Communication |
| “We have had a very successful experience with DCC during our selection and installation of the [IVR]. Your technical assistance department has been both patient and helpful. We received timely and correct information, delivered with courtesy.” -- Galen Kruger, Network Services Manager, Galaxy Cablevision |
| “…Our site has been implementing several changes which have required significant changes to our [IVR]. Throughout the process, DCC has performed well beyond my expectations. A comment was made by one of our division leaders [to the affect of],“I wish all of our vendors were that easy to work with.” -- Aamir Syed Hyder, Regional Telecom Manager, Comcast Cable |
| “Great support, great commitment, great implementation.” -- Cesar Beltran, Vice President, Time Warner Cable New York |
| “The cutover to the DCC IVR went flawlessly… We actually processed 6000 calls through the IVR the very first day. We are elated with what the IVR has done [thus far], and look forward to discussing what it can do for us in the future.” -- Dan Morley, Vice President, Wide Open West |
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Advocate Program:
New from DCC, the Customer Advocate Program provides clients direct access to inside resources in areas such as project management, customized development and individualized training and documentation. To learn more, view/print the following PDF file, call your DCC sales representative at 800.723.3207 or 615.790.2882 or email marketing@dccusa.com.
To learn more about DCC's Frontwave™ product suite, call 800.723.3207 or 615.790.2882 or email marketing@dccusa.com. |
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